Our Services

Our Services

Maintain the highest efficiency of your machinery at all times!

Technical Support:

We offer real-time and reliable technical support to assist customers with any questions or issues related to operation, maintenance, or troubleshooting. You can contact our technical supprt team through various channels such as phone, email, or online chat.


Warranty and Repairs

  1. We provide warranty services for our automated machinery and offer repair services for any defects or malfunctions within the warranty coverage. Clear communication of warranty terms is ensured, and the repair process is efficient and timely.

Parts Supply

We maintain inventory of genuine machinery parts and provide them to customers as needed. This ensures customers can easily obtain authentic parts for repairs or replacements, contributing to the longevity and performance of the machinery.

Training and Documentation

We offer comprehensive training to customers, teaching them how to effectively operate and maintain our automated machinery. This may include on-site training, user manuals, instructional videos, and other documents to help customers use the machinery correctly.

Regular Maintenance and Services

We provide scheduled machinery maintenance and service plans to help customers proactively maintain their machinery, preventing potential issues. This may include cleaning, calibration, and other maintenance tasks to keep the machinery in optimal condition.

Upgrades and Enhancements

We promptly inform customers about any upgrades or enhancements to the machinery and provide options for customers to upgrade their existing machinery. This demonstrates our commitment to continuous improvement and meeting customer needs.

Prompt Communication

We maintain open and prompt communication with customers, addressing their inquiries, concerns, and feedback in a timely and professional manner. Responding promptly to customer inquiries and providing solutions exemplify our commitment to excellent customer service.

Customer Feedback Collection

We actively collect feedback from customers regarding our products and after-sales services. This helps us identify areas for improvement and make necessary adjustments to enhance the quality of our products and services.

Operational Manual

For each machine we supply to our clients, a detailed operational manual will be provided. This manual is crucial for ensuring the safe and efficient production of fireworks products. It includes comprehensive instructions and guidelines tailored to the handling, operation, and maintenance of the machinery utilized in the production process that is including:

  1. Machine detailed introduction
  2. Safety protocols
  3. Operational procedures
  4. Maintenance and cleaning guidelines
  5. Quality control measures
  6. Troubleshooting guide
  7. Emergency procedures
  8. Technical specifications
  9. Photos and videos